Language and other FAQ

What language is the game in?
The game is dual language (English and Dutch). The introduction and hints can be in English or Dutch – please indicate your preferred language when booking.

Should I arrive early?
Please meet your team upstairs in Café du Nord and be ready to start your game on time.

How long is the game?
You will have up to an hour to complete the room, but with introduction and photo please allow 75 minutes for your game.

What if someone on the team is late?
If the game starts late we may have to reduce the time available in the room or charge €10 per 15min to extend the booking. Please note however that this is not always possible. You may also reschedule your game, but there will be a 50% charge.

Is there any parking?
There is a small amount of paid parking behind Café du Nord and in nearby sideroads and a small bike rack.

Can children play?
Yes, from 10 years and up. For children 10-12 years old, please select “Children” on the booking form, and we will simplify some of the harder puzzles.

If two teams are in the same room, how do you stop cheating?
Not only will the Games Master be watching on camera, but the codes for the two teams are different. We also find that as soon as a group is split into two teams, they become competitive and stop any cheating themselves!

Hints and tips for children
When children are playing, we try as much as possible to let them solve the puzzles by themselves, but if they are stuck or don’t know what to do next, the Games Master is always available to give advice. We find that usually we only have to indicate where to look and the children solve the puzzles by themselves, but we will gently give small hints if needed.

Is there anywhere for parents to wait?
Yes, you can wait downstairs outside the room, but we would recommend a drink in the café 🙂

Can I bring drinks/snacks/cake for the team?
I’m sorry you cannot bring your own drinks or snacks. If you want to have a birthday party in the café, please contact them directly.

Can I change or cancel my booking?
Yes, you can change or cancel your booking any time up to the day before your booking without charge.
On the day, you can change the number of people, but please give us at least 1h notice, so we can change the setup of your game if necessary. You can PIN for any extra players after your game.
Please note: if you reschedule or cancel your game on the day there will be a 50% charge.

Is there wheelchair access?
No, sorry, Gone Viral is down one flight of stairs.

General rules
We reserve the right to refuse entry for any reason, including being drunk or high, in which case your fee will not be refunded. Animals are not allowed (but please contact us about guide dogs). Abuse will not be tolerated and you will be asked to leave and/or we will inform the police. Damages to props or the property must be paid for.

General Data Protection Regulation (GDPR) and other legal details
We use cookies and other tracking technologies such as website usage, IP address and referring page to improve the website, but this information is not used for adverts and will never be sold.
When you book, your personal information will be stored and used to run the game (including emails and possibly calls/texts). You will also receive occasional emails about future games.
Time Games runs games on behalf of Café du Nord.
No financial data will be stored by Time Games, however we use Paypal and Mollie (iDeal) as payment service providers who will collect, process & store your financial data. We also share other data with these service providers and with Café du Nord where necessary.
After the game, you may opt out of emails and have your data deleted by emailing data@timegames.nl