What language is the game in?
The game is dual language (English and Dutch). The introduction and hints can be in English or Dutch – please indicate your preferred language when booking.
Should I arrive early?
No – your game starts at the door, so please do not come more than a 5 minutes early, thank you.
How long is the game?
You will have up to an hour to complete the room, but with introduction and photo please allow 75 minutes for your game.
What if someone on the team is late?
If the game starts late we may have to reduce the time available in the room or charge €10 per 15min to extend the booking. Please note however that this is not always possible. You may also reschedule your game, but there will be a 50% charge.
Is there any parking?
Yes, we have a free car park and bike rack.
If two teams are in the same room, how do you stop cheating?
During the game the Games Master (the person running the game) will either be watching on camera or, if it’s a group of children, be in the room, so they can stop any cheating. And in Gone Viral the codes for the two teams are different, so simply copying the other team won’t work! In Dysprosium unfortunately the codes are the same for both teams, but we find that as soon as a group is split into two teams, they become competitive and stop any cheating themselves!
Hints and tips for children
When children are playing, we try as much as possible to let them solve the puzzles by themselves, but if they are stuck or don’t know what to do next, the Games Master is always available to give advice. We find that usually we only have to indicate where to look and the children solve the puzzles by themselves, but we will gently give small hints if needed.
Is there anywhere for parents to wait?
Yes, you can sit in the room where we do the introduction to the game, where there is tea and coffee. Gone Viral is next door (you can watch on TV), Dysprosium is a short walk down the hall (you cannot watch, sorry).
Is there anything to eat or drink?
There is tea and coffee available for parents waiting while their children play but unfortunately we cannot provide drinks for teams. You are, however, welcome to bring your own cans/cartons.
You can also bring crisps/snacks, but please note we do not have tables or seating for teams, so birthday cake is not possible, sorry.
For food we suggest two nearby cafe bars: dBs, a music bar (route) and Oproer, a brewery/restaurant (route). Both are on Cab-Rondom, near Utrecht Zuilen station.
Can I change or cancel my booking?
Yes, you can change or cancel your booking any time up to the day before your booking without charge. If the price changes, you can PIN the extra on the day.
On the day, you can change the number of people, but please give us at least 1h notice, so we can change the setup of your game if necessary. You can PIN for any extra players after your game.
Please note: if you reschedule or cancel your game on the day there will be a 50% charge.
Is there wheelchair access?
Although both games are on the ground floor, and most of the puzzles are accessible to people in wheelchairs, the entrances to the games are narrow (Gone Viral 74cm, Dysprosium 80cm), so not all wheelchairs will fit. Note also that in Gone Viral some locks are at ground level. You are welcome to visit to check accessibility; please contact us to discuss.
We reserve the right to refuse entry for any reason, including being drunk or high, in which case your fee will not be refunded. Animals are not allowed (but please contact us about guide dogs). Abuse will not be tolerated and you will be asked to leave and/or we will inform the police. Damages to props or the property must be paid for.
General Data Protection Regulation (GDPR) details
When you book, your personal information will be stored and used to run the game (including emails and possibly calls/texts). You will also receive occasional emails about future games.
No financial data will be stored by Time Games, however we use Paypal and Mollie (iDeal) as payment service providers who will collect, process & store your financial data. We also share data with these service providers where necessary.
After the game, you may opt out of emails and have your data deleted by emailing firstname.lastname@example.org