Language and other FAQ

What language is the game in?
The game is dual language (English and Dutch). The introduction and hints can be in English or Dutch – please indicate your preferred language when booking.

Can children play?
Yes, from 10 years and up. For children 10-12 years old, please select “Children” on the booking form, and we will simplify some of the harder puzzles.

Should I arrive early?
No – your game starts at the door, so please do not come more than a 5 minutes early, thank you.

How long is the game?
You will have up to an hour in the lab, but with introduction and photo, please allow 75 minutes for your game.

Is there any parking?
Yes, we have a free car park. There is also a small bike rack.

Is there anything to eat/drink?
There is tea and coffee available for parents waiting while their children play, but unfortunately we cannot provide drinks for teams. You are, however, welcome to bring your own.
We do not have any food, sorry. There are two cafe/bars a short walk away: dBs, a music bar (route) and Oproer, a brewery/restaurant (route). Both are on CAB-Rondom in the same building as Shurgard, near Utrecht Zuilen.

This is a ‘private booking’ – what does that mean?
When you book, you get the whole Lab to yourself – you will not be matched with other players.

Can I change or cancel my booking?
Yes, you can change or cancel your booking any time up to the day before your booking without any charge. You can change the number of people on the day, but please give us at least 1h notice, so we can change the setup of your game if necessary. You can PIN for any extra players after your game. If you cancel on the day, there will be a 50% charge.

General rules
We reserve the right to refuse entry for any reason, including being drunk or high, in which case your fee will not be refunded. Animals are not allowed. Abuse will not be tolerated and you will be asked to leave and/or we will inform the police. Damages to props or the property must be paid for.

General Data Protection Regulation (GDPR) details
We use cookies and other tracking technologies such as website usage, IP address and referring page to improve the website, but this information is not used for adverts and will never be sold.
When you book, your personal information will be stored and used to run the game (including emails and possibly calls/texts). You will also receive occasional emails about future games.
No financial data will be stored by Time Games, however we use Paypal and Mollie (iDeal) as payment service providers who will collect, process & store your financial data. We also share data with these service providers where necessary.
After the game, you may opt out of emails and have your data deleted by emailing